Founded in 2016, BOSONIC is a leading decentralized Financial Market Infrastructure “dFMI” company with offices in San Francisco, New York & London that provides a unique solution to eliminate counterparty credit and settlement risk in Digital Asset & Crypto markets. Clients include Banks, Brokerages, Hedge Funds, Financial Advisors, Prime Brokers, Market Makers and other market participants.
We are growing our Client Success teams in the United States and United Kingdom and are looking for a NYC-based person to manage our critical client on-boarding and servicing activities into the region.
ResponsibilitiesReporting to the Head of Client SuccessProvide best in class client experience through the life cycle of the client journey (from onboarding to servicing)Help build and develop a high-performance Client Success functionProvide regular progress and updates on client on-boarding and service supportShowcase the value of Bosonic and ensure customer satisfaction and ongoing engagementCollaborate with notable institutional clients and fast-growing digital asset custody (DACs) providersDemonstrate knowledge of products and services to provide support & user trainingWork cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help clients solve their challengesTeam up with our Engineering and the DACs through the onboarding to ensure the successful activation of new accountsPartner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals
Skills & ExperienceExperience with hands-on account management or client success management in the technology or finance sectorsStrong desire to learn, curiosity to understand how things workMotivation to be a champion of clients and represent their voice with empathy. Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomesCustomer-centric thought process with the ability to provide process improvement to the client experienceOrganized and methodical to ensure tracking of client status, issues and related resolution plans in place, tracked and reported timelyAbility to handle conflicting priorities, creative problem solving skillsStrong written and verbal communication skillsFinancial Services experience essential. Experience in the cryptocurrency trading, custody space preferred
Here are some of the benefits of working at Bosonic:Competitive base salary, bonus and stock optionsPension / 401(k) PlanHealth insurancePaid parental leave, paid vacationComputer equipment and workplace furniture to suit your needsGreat colleagues and inspiring startup environmentBenefits may vary based on location