Bosonic

Client Success Manager

NYC

Founded in 2016, BOSONIC is a leading decentralized Financial Market Infrastructure “dFMI” company with offices in San Francisco, New York & London that provides a unique solution to eliminate counterparty credit and settlement risk in Digital Asset & Crypto markets. Clients include Banks, Brokerages, Hedge Funds, Financial Advisors, Prime Brokers, Market Makers and other market participants.

We are growing our Client Success teams in the United States and United Kingdom and are looking for a NYC-based person to manage our critical client on-boarding and servicing activities into the region.

Location: NYC

Responsibilities

Reporting to the Head of Client Success

Provide best in class client experience through the life cycle of the client journey (from onboarding to servicing)

Help build and develop a high-performance Client Success function

Provide regular progress and updates on client on-boarding and service support

Showcase the value of Bosonic and ensure customer satisfaction and ongoing engagement

Collaborate with notable institutional clients and fast-growing digital asset custody (DACs) providers

Demonstrate knowledge of products and services to provide support & user training

Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help clients solve their challenges

Team up with our Engineering and the DACs through the onboarding to ensure the successful activation of new accounts

Partner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals

Skills & Experience

Experience with hands-on account management or client success management in the technology or finance sectors

Strong desire to learn, curiosity to understand how things work

Motivation to be a champion of clients and represent their voice with empathy. Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes

Customer-centric thought process with the ability to provide process improvement to the client experience

Organized and methodical to ensure tracking of client status, issues and related resolution plans in place, tracked and reported timely

Ability to handle conflicting priorities, creative problem solving skills

Strong written and verbal communication skills

Financial Services experience essential. Experience in the cryptocurrency trading, custody space preferred

Here are some of the benefits of working at Bosonic:

Competitive base salary, bonus and stock options

Pension / 401(k) Plan

Health insurance

Paid parental leave, paid vacation

Computer equipment and workplace furniture to suit your needs

Great colleagues and inspiring startup environment

Benefits may vary based on location

Apply Now

Bosonic’s extensive technology infrastructure is complex with a large number of products that apply across many use cases and serve every type of Digital Asset market participant. We are always looking for brave new talent with an unbreakable commitment to our collective success. If that’s you, reach out and tell us about your superpowers.